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Singapore airlines has long stood as a model of service excellence but the rise of upstart competitors has brought new challenges in the in. C as e 14 singapore airlines: managing human resources for cost-effective service excellence jochen wirtz and loizos heracleous singapore airlines (sia) has managed. 31, airline road singapore 819831 (65) 6541 6794 (65) 6545 1257 [email protected] for services & products (rfp/rfq) human resource division (65) 65416959.
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